Super excited our UX team launched a new campaign type at Google Marketing Live this year! Discovery ads: Browse-focused ads across Google’s properties like YouTube, Discovery feed and Gmail. From Search Engine Land Discovery campaigns: another automated, multi-channel campaign type. Advertisers must launch a Discovery campaign to run discovery ads. The new campaign type in […]
Author: stephen
Everything the Buddha Ever Taught in 2 Words
I loved this article posted by Benjamin Riggs titled, Everything the Buddha Ever Taught in 2 Words. It’s an old one, but a good one. “The point of Life is Life, to participate in the melody. Melodies are streams; they are flowing. You cannot frame them or dam them up. When you do there is no flow. […]
“What Skills do UX Hirers Look for in an Applicant” for Interaction Design Foundation
I recently participated in an online course for the Interaction Design Foundation focused on “What Skills do UX Hirers Look for in an Applicant.”. Check on the class “Become a UX Designer from Scratch”. What you’ll learn: An introduction to the main areas of user experience work, and why it matters The various UX roles […]
Conversational UI: How to walk the talk (SF Design Week 2017)
SF Design Week Workshop Hosted by: Stephen Gay & Kay Viswanadha The promise of conversational UI – your users already know how to talk to another human, now they can do just that with your product. As a designer, you have many different choices to consider in delivering conversational experiences to your customers – whether […]
Focus on First Time Use – LinkedIn Group
Our LinkedIn group to continue the conversation regarding designing awesome “first time use” experience. We’ve provided access to the material including Intuit’s design philosophy, Design for Delight, and how our team has applied it to QuickBooks on-boarding. You can download all four topics including: Jobs Framework, First Time Use Framework and worksheet, Customer Benefit framework […]
Focus on First Use: Three Frameworks for Designing Onboarding Experiences
No matter what you call it — user on-boarding, first-time use, the out-of-box experience — a user’s first experience with your product is critical. Designers need to ensure that people get up and running quickly and understand the benefits the product delivers. But what’s the best way to do that? Learn more about the fundamentals […]
Classic Advice from Theodore Levitt
In 1983, Theodore Levitt proposed a definition for corporate purpose: Rather than merely making money, it is to create and keep a customer. As we build products we need to consider the customer benefit, not just the business gain. Wonderful article about Theodore Levitt from HBR 2006 From Marketing Myopia (1960) “Every major industry was once a […]
Chatbot – Penny – Track Your Money, Bills, Saving & Spending
Wow, another great example of a chatbot but for track your money, bills, savings and spending. Penny App – Chat with Penny to track your spending and plan for a better financial future!
The difference between User Experience and Design
Intuit’s CEO on Building a Design-Driven Company
Posting a recent article on Brad Smith our CEO at Intuit on building a design-driven company. From the article, “Even before I became CEO, I’d been working to help our teams understand what makes a product experience delightful. Ease of use is important, but it’s not everything. We began talking about customers’ end-to-end experience, which […]