Category: Service Design

Intuit’s CEO on Building a Design-Driven Company

Posting a recent article on Brad Smith our CEO at Intuit on building a design-driven company. From the article, “Even before I became CEO, I’d been working to help our teams understand what makes a product experience delightful. Ease of use is important, but it’s not everything. We began talking about customers’ end-to-end experience, which […]

Viriditas & Areophany and Design

Just wrapping up reading   The Mars Trilogy  by Kim Stanley Robinson. I walk away from the series with two words burned into my brain. “Viriditas” and “Areophany“. I wonder how do these concepts apply to our appreciation of design and design systems. from Wikipedia: “Viriditas (Latin, literally “greenness,” formerly translated as “viridity”[1]) is a word meaning […]

QB Connect – Rhonda Abrams “5 Key Lessons for Every Entrepreneur”

Attended a great session today at QB Connect by Rhonda Abrams “5 Key Lessons for Every Entrepreneur”.  About Rhonda – USA Today columnist and entrepreneurship expert, Rhonda Abrams shares common issues for small businesses and advises on do-it-now action items to set your business up for success. Key issue: Good business plan  “You can’t reach […]

UX Maturity Model by Bruce Tempkin’s

Here’s a little bit of what goes on in each of the 5 stages (excerpt from the article) Stage 1 (Interested): In the first level of EBD maturity, organizations begin to believe that customer experience is an important part of their business. They start undertaking a number of different efforts without making any major investments, attempting to get […]

UI, UX: Who Does What? A Designer’s Guide To The Tech Industry

Great article on UI, UX: Who Does What? A Designer’s Guide To The Tech Industry Check it out on “Design is a rather broad and vague term. When someone says “I’m a designer,” it is not immediately clear what they actually do day to day. There are a number of different responsibilities encompassed by the umbrella […]