Attend a great talk by Jason Nazar at QB Connect on the topic: “21 Golden Rules on How to Persuade People” The Basics: Persuasion is NOT manipulation – Persuasion is the science and art of getting someone to do something that is simultaneously in their and your best interest. By…
Just wrapping up reading The Mars Trilogy by Kim Stanley Robinson. I walk away from the series with two words burned into my brain. “Viriditas” and “Areophany“. I wonder how do these concepts apply to our appreciation of design and design systems. from Wikipedia: “Viriditas (Latin, literally “greenness,” formerly translated as…
One of my beloved industrial design teachers from Carleton University recently had an article posted about his life in automotive design and academia. He was a great teacher, maybe a little odd, but he taugh his students to be passionate, detailed and creative. Our class recalls his advice that we only…
Attended a great session today at QB Connect by Rhonda Abrams “5 Key Lessons for Every Entrepreneur”. About Rhonda – USA Today columnist and entrepreneurship expert, Rhonda Abrams shares common issues for small businesses and advises on do-it-now action items to set your business up for success. http://www.planningshop.com/rhonda-abrams/ Key issue: Good…
Here’s a little bit of what goes on in each of the 5 stages (excerpt from the article) Stage 1 (Interested): In the first level of EBD maturity, organizations begin to believe that customer experience is an important part of their business. They start undertaking a number of different efforts without making any…
Ultimate Customer Experience Infographic from the Temkin Group. You can find the infographic here: roi-of-customer-experience
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A great article from Medium.com Making Learning Easy by Design. How Google’s Primer team approached UX Quote from the post: “That was the challenge at hand when our team at Google set out to createPrimer, a new mobile app that helps people learn digital marketing concepts in 5 minutes or less. UX was…
Summarizing what MVP means: Build something useful & delightful at every stage (even with limited functionality) Don’t just implement all the features in a half-assed way, pick a subset of features and really do a great job on them Reference to the original post by Henrik Kniberg. Making sense of…