The concept sheet tool from Intuit’s Design for Delight program. Wendy Castleman and I are presenting the concept.
Category: Service Design
Masterful Conversations Workshop from ChoicePoint Consulting June 5 & 6, 2013 – Boulder, Colorado
Masterful Conversations Workshop from ChoicePoint Consulting June 5 & 6, 2013 – Boulder, Colorado Program Overview Have you ever struggled to provide difficult feedback to a direct report? Do you find it difficult to raise a tough topic with your manager? Would you like to be able to transform conflict with a peer into a productive […]
Stephen Gay & Rick Radka: Ignite Potential – Value Exchange Networks
Stephen Gay & Rick Radka: Ignite Potential – Value Exchange Networks from Interaction Design Association on Vimeo. IXDA 2013 Conference video has posted “Stephen Gay & Rick Radka: Ignite Potential – Value Exchange Networks”
StrengthFinders 2.0 – My 5 Strengths
Recently I did my StrengthFinders 2.0 at Intuit. What is StrengthFinders? “StrengthsFinder is a Web-based assessment of normal personality from the perspective of Positive Psychology. Over a secure connection, StrengthsFinder presents 177 items to you. Each item consists of a pair of potential self-descriptors, such as “I read instructions carefully” versus “I like to jump […]
How Emotions Generate $$$ by Colin Shaw
Colin Shaw posted a good article on LinkedIn today about Emotions (and well generating money). Really I’m more interested in the emotional perspective. From the article: “Who are you loyal to in your life? Your answer is probably family and friends. There is an emotional bond that has been built up between you. This bond […]
A Beginner’s Guide to Irrational Behavior by Dan Ariely
Dan Ariely is offering “A Beginner’s Guide to Irrational Behavior” on Coursera A little bit about the course: “Behavioral economics couples scientific research on the psychology of decision making with economic theory to better understand what motivates financial decisions. In A Beginner’s Guide to Irrational Behavior, you will learn about some of the many ways in […]
Hooked Model by Nir Eyal
Nir Eyal has constructed a framework for designing habit-forming products called “the hook model,” which gives product designers a new way for thinking of the necessary components of creating user behavior. Learn more via The Hook at Slideshare
The Mobile Consumer 2013 by Nielsen
At Mobile World Congress 2012, Nielsen shared out a PDF documented focused on the Mobile Consumer. Mobile-Consumer-Report-2013 From the introduction: “Mobile The Next Media Powerhouse” “When the first call was placed on a handheld mobile phone in 1973, the prototype device used was capable of less than 30 minutes of battery life and took 10 hours […]
QuickBooks Online for iPad
[hr style=”1,2,3,4″ margin=”40px 0px 40px 0px”] Finally I can share a personal passion project at Intuit. It’s been a journey, but finally QuickBooks Online for iPad is here. Take your small business accounting software with you wherever you go with our new iPad app. Handle bookkeeping, customer invoices, billing and sales right from your iPad, from […]
Ignite Potential – Value exchange networks at IXDA 2013
Recently presented with Rich Radka on Ignite Potential – Value exchange networks at IXDA 2013 in Toronto, Canada. The presentation can be found on Slideshare Ignite Potential – Value exchange networks About the Presentation: What does every successful start-up, venture capitalist and savvy designer know? It’s that “value exchange networks” have the power to ignite massive human potential […]