Great article Just What is a UX Manager?
From the article, “UX managers’ heads will explode. The cloud, multi-channel, omni-channel, and the sheer spread of the market will make or break UX managers. UX will have to be coordinated and deployed across numerous touchpoints, requiring as Kevin Nolan says, stretching more resources across more screens. Cross-channel architectures will have to be defined. Bets will have to be made of where to be good, where being okay is enough, or where to not be at all.”