INQUIRE WHY - THE BOOK

A BUSINESS BOOK FOCUSED ON
PERSONAL GROWTH, FACILITATION SKILLS
AND MANAGING DIFFICULT PEOPLE

 

WORKSHOPS & TALKS

EVANGELIZING AND RESEARCHING EMERGING
TRENDS FROM NETWORK EFFECTS
PLATFORMS TO VOICE USER INTERFACES.

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I am a design leader & strategist. I empower innovative and delightful solutions.

I am an innovation catalyst. I facilitate ideas and inspire delight.  learn more

Recent thoughts and findings.

first_use_workshop

Focus on First Time Use – LinkedIn Group

| Design, Engagement Design, Innovation, Portfolio | No Comments

Our LinkedIn group to continue the conversation regarding designing awesome “first time use” experience. We’ve provided access to the material including Intuit’s design philosophy, Design for Delight, and how our team has applied it to QuickBooks on-boarding. You can download all four topics including: Jobs Framework, First Time Use Framework…

Focus on First Use: Three Frameworks for Designing Onboarding Experiences

| Conference, Design, Engagement Design, Portfolio | No Comments

No matter what you call it — user on-boarding, first-time use, the out-of-box experience — a user’s first experience with your product is critical. Designers need to ensure that people get up and running quickly and understand the benefits the product delivers. But what’s the best way to do that?…

theodore

Classic Advice from Theodore Levitt

| Books, Design, Engagement Design | No Comments

In 1983, Theodore Levitt proposed a definition for corporate purpose: Rather than merely making money, it is to create and keep a customer. As we build products we need to consider the customer benefit, not just the business gain. Wonderful article about Theodore Levitt from HBR 2006 From Marketing Myopia (1960) “Every…

Stephen is an excellent designer and design manager. In addition to producing a variety of mobile and web products, he created game-changing experiences (such as as scavenger hunt) to teach executives about new technological capabilities (e.g., mobile and two-sided markets). I am very fortunate to have worked with Stephen.

Kaaren Hanson, VP Design at Medallia

You can ask Stephen to lead your most challenging initiatives and he will step in and help you sort through the complexity, identify the greatest levers for success, and put a plan in place to make it happen. He operates with the highest level of integrity and cares deeply for his team, his customers and his products.

Amy Hedrick, Executive Director, North America at LUMA Institute

Stephen is also a fantastic mentor and coach. He takes a genuine interest in helping those around him, and I've really appreciated his ability to help others grow by asking the right questions and being a great role model.

Alissa Briggs, Director of User Experience at Brigade