INNOVATION CATALYST

CHAMPION THE VOICE OF
THE CUSTOMER BY LEVERAGE
A TOOLKIT OF TECHNIQUES

INQUIRE WHY - THE BOOK

A BUSINESS BOOK FOCUSED ON
PERSONAL GROWTH, FACILITATION SKILLS
AND MANAGING DIFFICULT PEOPLE

REIMAGINE QUICKBOOKS

LEVERAGE THE MOBILE
PLATFORM TO REIMAGINE THE
SMALL BUSINESS EXPERIENCE

MOBILE SCAVENGER HUNT

DESIGNED AN EXPERIENCE THAT
HIGHLIGHTS THE UNIQUE VALUE,
PROPERTIES AND PLEASURE OF MOBILE

WORKSHOPS & TALKS

EVANGELIZING AND RESEARCHING EMERGING
TRENDS FROM NETWORK EFFECTS
PLATFORMS TO VOICE USER INTERFACES.

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I am a design leader & strategist. I empower innovative and delightful solutions.

I am an innovation catalyst. I facilitate ideas and inspire delight.  learn more

Recent thoughts and findings.

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Intuit’s CEO on Building a Design-Driven Company

| Engagement Design, Innovation, Service Design | No Comments

Posting a recent article on Brad Smith our CEO at Intuit on building a design-driven company. From the article, “Even before I became CEO, I’d been working to help our teams understand what makes a product experience delightful. Ease of use is important, but it’s not everything. We began talking…

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Jason Nazar at QB Connect: 21 Golden Rules on How to Persuade People

| Conference, Engagement Design | No Comments

Attend a great talk by Jason Nazar at QB Connect on the topic: “21 Golden Rules on How to Persuade People” The Basics: Persuasion is NOT manipulation – Persuasion is the science and art of getting someone to do something that is simultaneously in their and your best interest. By…

"Stephen is an excellent designer and design manager. In addition to producing a variety of mobile and web products, he created game-changing experiences (such as as scavenger hunt) to teach executives about new technological capabilities (e.g., mobile and two-sided markets). I am very fortunate to have worked with Stephen."

− Kaaren Hanson, VP Design at Medallia

"You can ask Stephen to lead your most challenging initiatives and he will step in and help you sort through the complexity, identify the greatest levers for success, and put a plan in place to make it happen. He operates with the highest level of integrity and cares deeply for his team, his customers and his products."

− Amy Hedrick, Executive Director, North America at LUMA Institute

"Stephen is also a fantastic mentor and coach. He takes a genuine interest in helping those around him, and I've really appreciated his ability to help others grow by asking the right questions and being a great role model."

− Alissa Briggs, Director of User Experience at Brigade